COMPLAINTS PROCEDURE – Debbie C VA Support
Last updated: 2/112025
1. Introduction
This procedure outlines how to submit a complaint regarding services provided by DebbieCVASupport.
2. How to Make a Complaint
Email us at: DebbieCVA@outlook.com
Include:
- Your name
- Contact details
- Summary of complaint
- Relevant dates/documents
3. Acknowledgement
We will acknowledge your complaint within 5 working days.
4. Investigation
We will investigate the issue impartially and may request additional information.
5. Response
We will provide a written response within 20 working days outlining findings and resolution where appropriate.
6. Escalation
If you are unsatisfied, you may request further review.
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